You can simply transfer money from your account to your bank account.
Should you wish to cash in some or all of your account balance simply complete our payout form with the following details:
- Amount you wish to withdraw
- Name of bank account holder
- Account number
- SWIFT
- Routing number
- Beneficiary bank name
- Country of the bank
If your bank account is not held in a European Union country, we further need the exact physical address of the bank account holder and the exact physical address of the bank (No P.O.Box).
Please note that in this case the payout is made via an international wire transfer for which your local bank may charge additional fees.
Each wire will be subject to a $50 fee. Additional charges by your own bank may also apply.
Please also note that any local bank fees that may arise will not be covered.
Please contact your bank for information regarding fees charged to receive the Wire. If your bank requires an Intermediary Bank to process the incoming Bank Wire, an additional $30 may be charged. These fees are beyond our control and will not be covered.
Please ensure that the bank details provided are correct to avoid bank fees for returned transfers. We reserve the right to pass on any fees resulting from returned bank wires.
We are unable to send bank wire transfers to the state of Washington and Maryland.
Only one withdrawal can be processed per person within a seven-day period.
For further information please contact us.
Our Payment Department will process payouts between Monday and Friday. The payout process will begin in 48 hours (2 business days). Payout times indicated on the website refer to the actual processing and do not include the pending period.